Order and Shipping info

How long do handling, shipping, and delivery take?

-- Usually, it takes 3-4 days for us to process the order. It will be delivered within 1-6 working days for our customers when it is out for delivery from our warehouse. Regions such as AK, PR, HI may take longer. 

What shipping service do you use?

-- UPS, Fedex, DHL, or other express chosen by our warehouse. Not able to designate courier.

Something is wrong with my order. How do I get in touch?

-- Please contact our support team with your oder number starting with #  rex.chan@leadfen.com, our team will assist you promptly.

How do I change or cancel the order？

-- Please contact our support team with details, or call Call us at：(86) 22-86418759 9AM-9PM EST, our support gagent will assist you with the change.

Note: All changes or cancellation should be made within 1 day of the order time. Or the change or cancellation will not be available if it is already handover to warehouse. If it is too late to cancel, customer will need to shoulder the shipping cost to return the product.

How do I track my order delivery?

-- A shipping confirmation email will be sent to you, you could track with it.

My package says delivered, but I didn’t receive it.

-- Please contact our support team with details via steel@leadfen.com they will assist you to solve the issue with the express.

What are your return and refund policy?

-- More details,Please to check with return and refund policy. Any quesiton, mail to steel@leadfen.com